About This Course
This 10-week course is your complete preparation for the ServiceNow Certified System Administrator (CSA) exam. You will gain foundational knowledge and hands-on skills to configure, manage, and maintain the ServiceNow platform. Starting with the platform UI and navigation, you will learn to manage users, groups, and roles. You'll dive deep into data management, including tables and the CMDB, and master core ITSM processes like Incident, Problem, and Change Management. The course also covers the Service Catalog and introduces automation with Flow Designer, ensuring you are a well-rounded and job-ready ServiceNow Administrator.
What You Will Learn
Key skills you will master as a ServiceNow Admin:
- Configure and customize the ServiceNow UI (forms, lists, views).
- Manage users, groups, and roles to control platform access.
- Implement and manage core ITSM processes (Incident, Problem, Change).
- Build and maintain the Service Catalog and request fulfillment workflows.
- Create custom reports and performance dashboards.
Prerequisites
No prior ServiceNow experience is required. A foundational understanding of ITIL and common IT business processes is beneficial but not mandatory.
Target Audience
- Aspiring ServiceNow Administrators.
- IT professionals or support staff who want to manage the ServiceNow platform.
- Consultants and developers new to the ServiceNow ecosystem.
Enroll in This Course
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Duration:10 weeks
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Level:Beginner / Intermediate
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Mode:Online / Classroom
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Tracks:Normal/FastTrack
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Certificate:Yes (CSA)
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Support:24/7 Mentorship
Need help? Call us at +1 (908) 428 7996.